What is my order status?

For more information about your order status, send an email to help@brugomug.com with your order number in the subject line.

How will my order arrive?

Your order will arrive via USPS.

Can I change the shipping address of my order?

Yes, as long as your order has not already been sent out. If you need to change your shipping address, please write an email to help@brugomug.com with "address change" in the subject line. Please include your order number in your email.

How can I make sure I am using the mug correctly?

Here are some quick tips that will help you get the most out of your Brugo mug:

• IMPORTANT: Tighten the lid until the small hash marks on the front of the cup and the lid are aligned.
• In the “tip and cool” position, tip the mug directly away from you for 2 seconds at about a 45-degree angle.
• The “tip and cool” setting is designed to work best when the mug is completely full. Once the mug is 3⁄4 or less full, use the “sip” setting. By this time the main coffee should have reached a palatable temperature.

Is the Brugo mug dishwasher safe?

We do not recommend that you use your Brugo mug in the dishwasher. If you must, use top shelf only.

What is your return policy?

We will accept returns of unused mugs if returned within 60 days of the purchase date. We can not accept returns of used mugs.

Brugo Mugs by Jolex
9205 S. Keating
Suite 1
Oak Lawn, IL 60453

Please include your packing slip (or something containing your full name and order number) in the box. Your card will be credited upon our receiving your return.